Before using our service please carefully read our privacy policy.
Welcome to SnapSwap ("we," "us," or "our"). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect data when you interact with our services. By using our platform, you acknowledge and accept the practices described here.
This Privacy Policy applies to all data collected through our platform, including our website, tools, APIs, and customer support channels. It covers the collection, use, and protection of both personal and non-personal data related to:
This Policy applies to all users, regardless of location, and is intended to meet global data protection requirements, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
SnapSwap is designed to limit data collection to only what is necessary for core functionality, user communication, and platform integrity. We collect the following types of information:
When you access or use our website or tools, we may automatically collect certain technical data, including:
This data is collected via server logs and browser APIs to monitor service stability, performance, and fraud prevention.
Our platform uses cookies and similar browser technologies (such as local storage) to provide a smoother, faster, and more personalized experience.
Cookies are small data files stored in your browser that allow us to remember your session information, such as order history, preferences, and basic interface settings.
This information is stored locally on your device and is never transmitted to our servers unless necessary for service delivery. You can manage or delete this data through your browser settings at any time.
We do not request personal information during normal platform usage. However, you may voluntarily provide:
This data is only used for support, communication, or processing a specific request.
If you contact us with your email address, we may use it to provide transaction updates or respond to your inquiries. We do not use your email for marketing.
In rare cases, we may request additional personal information from you, such as a government-issued ID, proof of address, or documentation regarding the source of funds, to comply with applicable laws, regulations, or requests from third-party service providers involved in the transaction process.
This information is collected only when required for compliance purposes (e.g., anti-money laundering checks) and is handled with strict confidentiality. It will be used solely to:
We may request this data either directly or in response to requirements imposed by third-party service providers involved in processing the transaction.
We do not use this data for marketing or profiting. It will be retained only as long as legally required.
We use the information we collect solely to operate, improve, and maintain our platform. We do not sell or rent your personal data. Specifically, we use your data for the following purposes:
Our platform uses cookies and similar browser technologies (such as local storage) to provide a smoother, faster, and more personalized experience.
We use:
These cookies may be set by us or by trusted third-party providers who help us analyze traffic and detect technical issues.
We respect your right to control your personal data and are committed to complying with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.
Depending on your location and jurisdiction, you may have the following rights:
If you would like to make any of these requests or have questions about your rights, please contact us at:
We will respond to valid requests within the timeframes required by applicable laws.
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
If you contact us with your email address or other information, we will retain that data only as long as needed to respond or fulfill your request, unless we are legally required to retain it longer.
We regularly review and securely delete or anonymize data that is no longer required. Where data must be retained for legal or operational reasons (e.g., security logs, transaction history), it will be handled in accordance with applicable data protection laws.
You may request deletion of your personal data at any time by contacting us at [email protected]. Please note that in some cases, we may be unable to immediately delete certain data due to legal obligations or fraud prevention measures.
We take the protection of your information seriously and implement appropriate technical and organizational measures to safeguard the data we collect and process. These measures are designed to prevent unauthorized access, loss, misuse, alteration, or disclosure of your personal and transaction-related data.
We apply industry-accepted security practices that reflect the nature and sensitivity of the data, as well as the risks posed by processing it. This includes protecting communications, ensuring infrastructure reliability, and limiting data access to authorized personnel only.
Please note that no method of transmission over the internet or electronic storage is entirely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
If you believe your data has been compromised or if you have concerns about your privacy, please contact us immediately at [email protected]
Our platform is intended for use by individuals who are 18 years of age or older. We do not knowingly collect or process personal data from anyone under the age of 18.
If we become aware that we have inadvertently collected personal data from a minor, we will take prompt steps to delete such information and, if applicable, cancel the associated transaction.
If you believe that a child has provided us with personal data, please contact us at [email protected], and we will investigate and take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service features.
When updates are made, we will revise the "Effective Date" at the top of this page. If the changes are significant, we may display a notice on our website or notify you by other reasonable means.
Continued use of our platform after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how we protect your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:
We aim to respond to privacy-related inquiries within a reasonable timeframe and in accordance with applicable data protection laws.